FAQs

What is the cancellation policy?

Cancellations can be made with 24 hours notice. Any changes made after this or no-shows will incur a cancellation charge of £25 per person.

If you need to cancel your booking, please reply to your booking confirmation email at least 24 hours before your reservation time.

The £4.50 service fee is non-refundable.

Can I make changes to my booking?

If you need to make changes to your reservation, you can do so up to 24 hours before your booking. Please reply to your booking confirmation email at least 24 hours before your reservation time.

What are the restaurant price ranges?

We offer two price ranges for your guidance on a restaurant’s menu prices.

Mid Range Restaurant (Average Main £19) and Higher Range Restaurant (Average Main £28).

Tell me more about the areas?

If you select the central London area, the restaurant will be within London underground’s zone 1.

If you select an area other than central London, it will be no further than London underground’s zone 2.

How do you pick the restaurants?

The Book Enigma has a dedicated team that continuously go on a tasting mission across London to find great new restaurants. 

In central London, we pick restaurants that are ideal for date nights, friends get-togethers or celebrations.

In other London areas, we pick trendy restaurants that are great for foodies wanting to explore different cuisines.

In any case, we chose restaurants with only the best customer reviews, ambience, service, food and drink so that you can be sure of a memorable night out.